Coronavirus: Questions and Answers

Yes, for the time being the packages are delivered neatly on time.

The chance is very small to none. The virus mainly spreads from person to person. So you don't have to worry about your package or its contents.

That's possible, our delivery partner Parcelforce (GLS) will place your package at the front door.

Yes, of course. Our delivery partner Parcelforce (GLS) takes precautions. They keep an appropriate distance and do not shake hands. They also no longer ask for a signature before receipt. Current information can be found on the carrier's website: Parcelforce website.

Many activities are carried out by robots in our central warehouse. Our staff works with special gloves, among other things.

Yes, this is simply possible. Certain post offices may be closed. If you have nowhere to go, we will further extend the return period. You can then send your return at a later time and you will then get your money back.

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