Returns
Return process
Below, we explain the return process in 5 simple steps. After receiving your order, you have 30 days to return your product. After the return request, you must return the order within 14 days.
How do I return a product?
You can register your return here.
Add the return form in the box.
Repack the item in the original shipping box / postbag. This way you prevent the packaging of the article from getting damaged. In case of damage, the product is unfortunately no longer salable.
Upon approval of your return request, you will receive an email with the instructions to create a shipping label. Stick this on the shipping box / postbag.
Drop off your package at a post office of Royal Mail.
After we have received the return shipment, you will get a confirmation email
Example
You must request a return for the product within 30 days of receipt
After requesting the return, you must send the product back to us within 14 days
The product must be returned complete and in its original condition
Products that are especially made at your request cannot be returned. This applies, for example, to customized glass plates
After receipt, we assess the return shipment.
After a positive assessment, we automatically refund the amount to the account with which you paid within 10 working days.
The shipping costs are deducted as return costs from the amount that we refund.
Do you need another product? Then we are happy to help you find a suitable part.
For a smooth settlement, register the return via the button below. You will receive an email with the return instructions within 2 working days.
