Returns and Exchanges
Return process
Below, we explain the return process in 5 simple steps. After receiving your order, you have 30 days to return your product. After the return request, you must return the order within 14 days.
How do I return a product?
You can register your return here ,
Pack the product securely in a box and add the return form to the box
After your return request has been approved by us, we will have to arrange your parcel's collection with Parcel Force
We will get in touch with you for this purpose, as soon as your request is approved
After we have received the return shipment, you will get a confirmation email
You must request a return for the product within 30 days of receipt
After requesting the return, you must send the product back to us within 14 days
The product must be returned complete and in its original condition
Products that are especially made at your request cannot be returned. This applies, for example, to customized glass plates
After receipt, we assess the return shipment.
After a positive assessment, we automatically refund the amount to the account with which you paid within 10 working days.
The shipping costs are deducted as return costs from the amount that we refund.
Do you need another product? Then we are happy to help you find a suitable part.
For a smooth settlement, register the return via the button below. You will receive a shipping label and further instructions within 2 working days.
